Have you been contacted by us?
We will usually contact you by one of the following methods.
We will usually contact you by one of the following methods
If you receive any of the below, it may relate to an outstanding debt we are dealing with on behalf of our client.
Letter Correspondence
We will email you, or send you a letter, to the last known address we hold on file.
Text Message
We will send you a text message, to the mobile phone number we hold on file.
Phone Call
Our call centre advisor may ring you in relation to your outstanding debt.
Please be SCAM aware!
Our correspondence will always have a reference number, which can be used to register an account on our website, in order to see further details about your debt.
Due to GDPR regulations you are required to create an account online and verify your details, or pass a DPA check whilst on the phone with our advisors, before we can disclose any further information regarding your debt.
If you are not sure about a phone-call you’ve received, please hang up and call us on the number listed on our website, or email our customer services.
Further information about how to identify spam correspondence can be found on the gov.uk website by following the links below:
Guidance & examples of HMRC related phishing emails, suspicious phone calls and texts
Guidance on HMCTS related suspicious phone calls, emails, and text messages
More information about us can be found on our FAQ page.
Have you received a letter / email or SMS by mistake?
If you have received a correspondence regarding a debt for a previous occupier or someone unbeknown to you, it's important that you let us know as soon as possible.
Please any supporting information/evidence to enquiries@empira.co.uk to confirm that you are the new legal occupier of the property.
The below are accepted:
- A Tenancy Agreement
- A Council Tax Bill
- A Utility Bill (gas, electricity, water, internet, telephone (mobile phone bill not acceptable))
Contact Us
Our Accreditations
You can search the below resources to verify that you’re dealing with a legitimate enforcement company.
High Court Enforcement Officers Association (HCEOA)
James Metcalfe, a director of Empira, is our resident High Court Enforcement Officer, allowing us to execute High Court Writs and other orders. For further information, please search for Empira on the HCEOA website.
Civil Enforcement Association (CIVEA)
As members of CIVEA, we exceed the National Standards by following their Code of Practice.
International Parking Community
Empira are members of the Accredited Service Provider’s scheme, administered by the International Parking Community, allowing us to enforce unpaid parking charges imposed on private land.
Information Commissioner’s Office
Empira are registered with the ICO as data controllers with registration number ZB014680.
Highest Level SSL Verification
We have passed an enhanced validation and currently hold an EV SSL certificate — the top-of-the-line SSL solution. Before issuance, the Certificate Authority must complete a thorough validation to ensure we are a legitimate business. You can click the logo in the footer to view our certificate.