Frequently asked questions
Answers to the questions we’re asked most. If you can’t find what you need, quickest way is to email us at enquiries@empira.co.uk or alternatively, call us on 01925 984 020.
Why have Empira contacted me?
We act on behalf of various organisations in both the collection of Civil and High Court Enforcement orders.
What do I do if I think I don’t owe the debt?
Please note that we will continue enforcement until such time the court withdraws the Warrant or payment in full is made.
You need to seek your own legal advice or contact us on 01925 984020 for further information on the outstanding amount.
I’ve received correspondence for someone who doesn’t live at my address. What should I do?
Please contact us immediately so we can update our records and advise our client. If you know the person the letter is addressed to, or have a forwarding address or contact number, please let us know. Email enquiries@empira.co.uk.
What if an Enforcement Agent has left hand-written correspondence?
Call them right away on the mobile number on the letter.
An Enforcement Agent’s role is to collect the full amount or to remove goods for sale at auction. They may be able to allow you some time to raise the funds. It is best to arrange a convenient time for the Agent to revisit and discuss your options.
The Enforcement Agent has stated removal of goods will take place. Can I avoid this?
Removing goods is the last resort, but if your debt has reached Removal / Sale Stage it is because you have either not contacted us to arrange repayments or have defaulted on agreed payments.
The Enforcement Agent in charge will always assess your circumstances to ensure there are no other suitable options before proceeding with a removal. Please speak to the Agent as a matter of urgency.
How can I pay?
By cash to the Enforcement Agent; by debit card on our Payment Portal or our 24/7 Payment Line (01925 984108); or speak to one of our friendly advisors on 01925 984020.
By post: Empira Limited, Unit B, 210 Cygnet Court, Centre Park, Warrington, WA1 1PP. All payments must be made to Empira Ltd and include all fees and charges. Please include your case reference number, name and address with all payments.
What happens if I pay my debt directly to the creditor?
We will award a credit. However, please note you will still need to pay any fees due to us up to that point, and an enforcement agent may visit to collect any outstanding balance.
Are you a vulnerable debtor?
All our staff are welfare trained and can help you with your debt. Our staff cannot offer medical or financial advice but can signpost you in the right direction. Below is a list of charities who can offer free advice.
| Charity | Phone | Website |
|---|---|---|
| Samaritans | 116 123 | samaritans.org |
| Mind | 0300 123 3393 | mind.org.uk |
| Macmillan | 0808 808 0000 | macmillan.org.uk |
| Charity | Phone | Website |
|---|---|---|
| StepChange | 0800 138 1111 | stepchange.org |
| Christians Against Poverty | 0800 328 0006 | capuk.org |
What fees do I have to pay?
Schedule fees recoverable under regulation 4.
| Fee stage | Fixed fee | Percentage fee (reg. 7) over £1,500 |
|---|---|---|
| Compliance stage | £75.00 | 0% |
| Enforcement stage | £235.00 | 7.5% |
| Sale or disposal stage | £110.00 | 7.5% |
| Fee stage | Fixed fee | Percentage fee (reg. 7) over £1,000 |
|---|---|---|
| Compliance stage | £75.00 | 0% |
| First enforcement stage | £190.00 | 7.5% |
| Second enforcement stage | £495.00 | 0% |
| Sale or disposal stage | £525.00 | 7.5% |
For further information see The Taking Control of Goods (Fees) Regulations 2014.
How can I check if I have a County Court Judgment?
The Registry Trust administer the Register of Judgments, Orders and Fines. You can check the register using their TrustOnline service.